Refund policy

Return & Exchange Policy – Unokraft

At Unokraft, your happiness means everything to us. We pour our heart into every product, and we want you to love what you receive. But if something doesn't feel right, we're here to help—quickly and kindly.

Returns & Exchanges – What You Need to Know

  • For Orders Within India:
    If you're not fully satisfied, you can request a return or exchange within 48 hours of delivery. The item must be in its original, unused condition.
  • Custom-Made Items:
    We create customized pieces with special care, which is why they are non-returnable and non-exchangeable.

Your Options

We want to make things right in a way that suits you best:

  • Replacement
    Return the item to us, and after a quick inspection, we'll send you a brand-new one.
  • Store Credit
    Prefer to shop later? Receive instant credit to use anytime at Unokraft.
  • Refund
    Get your payment refunded to your original method or bank account after we receive and inspect the item.

💬 Note: For non-defective returns or exchanges, a 20% processing fee is deducted to cover handling and shipping.

How to Get Started

1. Quick Online Option:

Visit the Returns page on our website for a smooth, step-by-step process.

2. In Case of Damage or Defects:

We're truly sorry if you received a damaged product. Please reach out to us within 48 hours of delivery:

To help us resolve it quickly, kindly share clear photos and an unboxing video. We'll handle the rest—from arranging a pickup to sending you a replacement or credit.

A Few More Things

  • All returns, replacements, and refunds are processed only after product inspection.
  • The 20% deduction applies only to non-defective return/exchange cases.

We're always here to support you. Whether it's a concern or a compliment, don't hesitate to get in touch.

Customer Care:
📧 care@unokraft.com
📱 WhatsApp: +91-7017746129